--- title: FAQ — re/start · Questions Answered. Confidence Unlocked. description: Discover transparent answers to your questions about ownership, pricing, setup time, and support as you partner with us for your business growth. image: https://epir.co/hubfs/restart%20-%20Thumnail-1.png --- [re/start](https://epir.co/restart) [Get Started](https://epir.co/restart/book) Menu 0% [re/start](https://epir.co/restart) Close Pages [Home →](https://epir.co/restart) [About →](https://epir.co/restart/about) [re/start Kit →](https://epir.co/restart/kit) [Insights →](https://epir.co/restart/insights) [Connect →](https://epir.co/restart/connect) More [Resource Hub ›](https://epir.co/restart/resource-hub) [Client Portal Members](https://epir.co/portal) [Legal ›](https://epir.co/restart/legal) Social [LinkedIn](https://www.linkedin.com/company/re-start-by-epirco/) [Instagram](https://www.instagram.com/restartkit.io/) One partner · One system · Done for you [Book a Discovery Call](https://epir.co/restart/book) © 2026 re/start by Epirco Group [Privacy](https://epir.co/restart/legal#panel-prv) [Terms](https://epir.co/restart/legal#panel-tos) Do I own everything after setup? What if I'm not tech-savvy? Can I cancel anytime? How long does setup take? Is HubSpot included in the price? Knowledge base # Every question, honestly answered. No sales spin. No clever misdirection. Just clear answers to every real question SMB founders ask before they commit to a growth partner. 7 categories All Questions Ownership Pricing Process Tools Support Results vs. Alternatives 60*+* Clients served 4.9*/5* Average rating 0 Lock-in. Ever. 6*–8w* Full setup time Ownership100% yours from day one Lock-inNone. Zero. Ever. HubSpot ProIncluded throughout Setup time6–8 weeks to live Google WorkspaceIncluded throughout Price promiseNo invoice until scope agreed GuaranteeLate = next month free Rating4.9/5 across 60+ clients Ownership100% yours from day one Lock-inNone. Zero. Ever. HubSpot ProIncluded throughout Setup time6–8 weeks to live Google WorkspaceIncluded throughout Price promiseNo invoice until scope agreed GuaranteeLate = next month free Rating4.9/5 across 60+ clients Navigate ## Jump to what matters Use the categories below to find answers fast. Or type your question in the search box above. Ownership & Assets5 Pricing & Value6 Process & Timeline5 Tools & Technology5 Support4 Results & ROI4 vs. Alternatives4 Still have a question? Book a free 20-minute call. No commitment, no invoice — just honest answers. [Book a Free Call →](https://epir.co/restart/book) Ownership & Assets 5 answers Do I own everything once it's built? Yes — completely and irrevocably. Your domain, your HubSpot account, your Google Workspace, your website files, your brand assets — every single credential is registered in your company name from day one. No lock-in. No exit fees. No hostage-taking. ✓ **Full handover at launch:** All logins, credentials, and admin access handed to you at go-live. We operate as collaborators on your accounts — never as the account owner. What happens to my HubSpot if I leave re/start? Nothing changes. Your HubSpot account is in your company name with you as super admin from the moment we set it up. You keep every contact, pipeline, automation, sequence, and piece of reporting — everything. We simply remove our own access. Zero exit fees. Zero lock-in. The same applies to your website, Google Workspace, hosting, brand files, and any other asset we've built or configured. It's all yours. Is the website built on a template or completely custom? **Custom-designed. Not a template.** Every website we build is purpose-made for your brand, your ICP, and your conversion goals. We use WordPress with Elementor Pro — giving you a powerful, flexible site with full admin access and no proprietary drag-and-drop lock-in. You get one update request per month (included), and a full brand refresh every 3 years — also included. Your site grows with you without extra invoices. Who has admin access to my accounts during the engagement? You hold super admin on every account. We operate with contributor or admin access only — never owner-level. This means you can revoke our access at any time without losing data, configurations, or continuity. 🔐 **Verified on setup:** We walk through the access setup with you on day one so you can see exactly what we have access to and confirm it's correct before we begin work. Can I transfer to a different provider after working with re/start? Yes — and we've made it easy by design. Because everything is built on standard platforms (WordPress, HubSpot, Google) in your name with documented credentials, any competent provider can take it over. We don't use proprietary systems that require our involvement to maintain. That said — we think you'll stay because results compound. But the choice is always yours. Pricing & Value 6 answers Why does Core cost $660/month when tools like Squarespace exist? **$660/month is $22/day.** Squarespace gives you a website. re/start gives you a complete growth infrastructure — brand identity, custom website, HubSpot Pro CRM, Google Workspace, cloud hosting, Google Ads setup, and monthly expert guidance. All connected, all configured, all managed. If you sourced this independently: a freelance web designer charges $3,000–$6,000 upfront. HubSpot Pro is $500–$800/month alone. Brand design adds another $2,000–$4,000. Google Ads management adds $500–$1,000/month. re/start's Core plan replaces $38,000–$75,000 of annual fragmented spend for less than $8,000/year. 📊 **Replacement value:** 4–9× what you'd spend building this stack independently. Are HubSpot, Google Workspace, and hosting included for the entire subscription? Yes — for as long as you're subscribed. No annual renewal surprises. No platform fee increases. The price you agree to on day one is the price you pay every month. HubSpot Pro (Sales or Service), Google Workspace, and premium cloud hosting are bundled in and never billed separately. Is there a setup fee on top of the subscription? re/start uses an annual subscription model with a higher first-year rate that covers the full build — brand, website, CRM, integrations, onboarding. From year two, your subscription rate reduces because the heavy setup work is done. There are no surprise fees, no scope creep charges, and no invoice until your project scope is agreed in writing. What's the difference between Core, Growth, and Scale? **Core** delivers a polished setup and ongoing expert guidance without a heavy monthly execution layer — ideal if you want the infrastructure built right and guidance to run it yourself. **Growth** adds monthly optimisation, stronger momentum, and a deeper support layer — for businesses that want active improvement, not just maintenance. **Scale** is a hands-on growth partner with a stronger implementation layer — best for businesses actively scaling and wanting re/start deeply embedded in their execution. Not sure which fits? Book a free call — we'll give you a clear recommendation with no pressure. Can I upgrade or change plans after starting? Yes. Most clients start on Core or Growth and upgrade as their business scales. Because everything is built on the same connected infrastructure, upgrading doesn't mean starting over — it means adding scope and depth on top of what already exists. We'll discuss the process and any pricing difference transparently before any change is made. Do annual plans really include 2 months free? Yes. Annual commitments include 2 months at no additional charge — effectively reducing your monthly rate by ~17%. We prefer annual because it allows us to plan resources properly and deliver better results. Monthly options are available on request but priced accordingly. Process & Timeline 5 answers How long does the initial setup take? The full system — brand identity, custom website, HubSpot CRM, Google Ads setup, integrations — goes live in **6–8 weeks**. That's faster than most agencies take to complete a website alone, because we run brand, web, and CRM in parallel rather than sequentially. Timeline is binding. If we deliver late, your next month is free — no questions asked. What does the onboarding process actually look like? After your free strategy call and scope agreement: Week 1–2 Brand discovery and identity — our AI-powered questionnaire extracts your voice, positioning, and visual direction without weeks of back-and-forth. Week 2–4 Website design and CRM configuration in parallel. Week 4–6 Integration, testing, and Google Ads structure. Week 6–8 Review rounds, milestone sign-off, and go-live. You sign off at every major milestone. No surprises at launch. How much time will I need to give during setup? Deliberately minimal. Our Brand Discovery Questionnaire — built with AI — replaces a 4–6 hour agency intake process with a focused 30–45 minute exercise you complete in your own time. After that, we run scheduled check-ins at each milestone (typically 3–4 calls over 6–8 weeks) plus async review rounds on your schedule. We work around your calendar — not the other way around. What happens if I need changes after launch? Website updates: one update request per month is included with every plan (submitted via your client portal). For larger changes, we discuss scope and confirm cost before starting — no surprise invoices. CRM changes: HubSpot modifications, automations, and pipeline updates are covered by your ongoing support tier. Growth and Scale plans include deeper monthly optimisation. Core clients get guidance on self-executing changes with our support. What if my project goes off-track or there's a disagreement? We've handled every edge case you can imagine in 4+ years. Our process includes milestone sign-off at each phase specifically to prevent scope ambiguity — if you've signed off on a milestone, we both know what was agreed. If something isn't right, we fix it. Our client success track record speaks to this: 4.9/5 across 60+ clients. If for any reason things genuinely aren't working — which is extremely rare — you can exit. Your assets remain yours. We'd rather you leave satisfied than stay unhappy. Tools & Technology 5 answers I'm not tech-savvy — will the tools just collect dust? This is the question we hear most. And it's exactly why re/start's model is different from buying a HubSpot licence and figuring it out alone. We configure everything for your specific workflow, train you only on the parts you'll actually use (not a 6-hour platform walkthrough), and check in monthly to make sure it's being used and working. Clients who've tried HubSpot before and abandoned it routinely call their experience with re/start transformative. The tools don't change — the support layer does. Why WordPress and not Webflow, Squarespace, or Shopify? WordPress powers 43% of the web for a reason: no proprietary lock-in, unlimited flexibility, full code ownership, and universal developer familiarity. Squarespace and Webflow are excellent tools for self-service — but they limit what we can build and create dependency on their platform continuity. WordPress with Elementor Pro gives you a site that any competent developer can maintain, modify, or migrate — regardless of whether you stay with re/start. For e-commerce clients, we assess whether WooCommerce or a hybrid approach makes more sense on a case-by-case basis. Which HubSpot Hub is included — Marketing, Sales, or Service? All plans include **HubSpot Pro** — either Sales Hub Pro or Service Hub Pro, determined by your primary use case during onboarding. Marketing Hub features (email campaigns, landing pages, forms, workflows) are available at the relevant tier. We recommend the right Hub configuration for your specific pipeline during your strategy call. What does "cloud hosting" actually mean — who hosts my site? We provision premium cloud hosting via Google Cloud — the same infrastructure that powers Google's own products. You get exceptional load speeds, 99.9% uptime SLA, and global CDN performance. The hosting account is set up in your name. If you ever leave re/start, you retain the hosting account with no migration required. What is the AI-powered Brand Discovery Questionnaire? Traditional agencies spend 4–6 hours in brand discovery workshops extracting your voice, values, positioning, and visual direction. We've built a proprietary AI-powered questionnaire that does this in 30–45 minutes asynchronously — surfacing insights that are deeper and more consistent than a workshop, without demanding your schedule. The outputs feed directly into brand design, website copy direction, and CRM segmentation — everything is connected from the start. Support 4 answers How quickly do you respond to support requests? Response times are tier-dependent and written into your subscription: **Core:** Response within 24 hours (business days) via your client portal. **Growth:** Response within 12 hours via portal + email. **Scale:** Response within 4 hours via portal + WhatsApp + email. ✓ **These are real commitments** — not aspirational. We track response times internally and escalate automatically if an SLA is missed. Do I get a dedicated account manager or am I passed around? You get a named account manager from day one — someone who knows your business, your stack, your brand voice, and your goals. This person stays consistent throughout your engagement. No ticket queues. No explaining yourself to a new support rep every month. That's the agency model. re/start is a partner model. What ongoing deliverables are included each month? Monthly deliverables scale with your plan. Core includes one strategy/guidance call, one website update, HubSpot support, SEO monitoring, and performance reporting. Growth adds a second strategy call, deeper CRO support, ongoing CRM optimisation, and ads management. Scale adds higher-touch implementation, Google Ads management up to $1,000/month ad spend, and priority implementation. Your monthly reporting dashboard is accessible in your client portal 24/7. What if I go quiet or pause for a month — do I lose anything? Nothing. Your infrastructure — hosting, HubSpot, Google Workspace, website — continues to run. Your data is untouched. Monthly deliverables that weren't consumed in a quiet month don't carry forward, but your access, support, and platform subscriptions remain active. If you need to reduce activity temporarily, talk to your account manager — we'll find a structure that works. Results & ROI 4 answers Can you guarantee results? We're honest about this. No credible partner can guarantee a specific revenue number — markets change, competitors shift, and external factors are real. What we *can* guarantee: your infrastructure will be built to specification, delivered on time, and improved month over month with measurable progress tracked in your client portal. What the data says: 4.9/5 across 60+ clients, with most clients reporting a material improvement in how their business presents and converts within 90 days of launch. How long before I see meaningful results? Credibility and brand improvement: immediate at launch (your market presence is transformed the day you go live). Lead quality and pipeline visibility: visible within 30–60 days of CRM and Google Ads being live. Compounding SEO and conversion improvement: 60–180 days. Revenue impact from the full system: typically 90–180 days for clients who engage consistently with their account manager. 📈 **The compounding effect:** Every month of optimisation builds on the last. Unlike a one-off project, re/start's value grows with time. How do I know what's actually happening each month? Your client portal gives you live visibility into project progress, deliverables, support tickets, and performance metrics — 24/7 without asking your account manager for an update. Monthly strategy calls include a structured review of the previous month's work and the plan for the month ahead. You're never guessing what was done or whether value is being delivered. What does success actually look like in year one? For most clients: a brand and web presence that credibly reflects the quality of your business, a HubSpot CRM that gives you clear visibility into your pipeline instead of guesswork, a Google Ads account that generates qualified traffic, and a single partner accountable for the performance of the whole system — not five vendors pointing at each other. Beyond the tangible: the confidence of knowing your infrastructure is done right and the hours saved not managing a fragmented vendor stack every week. vs. Alternatives 4 answers Why not just hire a freelancer for each thing? Freelancers are excellent at one thing. They are not accountable for how their output connects to everything else. You hire a freelance designer — they give you a logo. Separately, you hire a web developer — they build a site that doesn't look like the logo. Separately, someone sets up your CRM. No one is accountable for whether the whole thing works. re/start is one team accountable for one connected system. If the CRM isn't converting, it's our problem to fix — not a sourcing exercise to find another freelancer. How is re/start different from a traditional digital agency? Traditional agencies: project-based, hourly rates, scope creep, post-launch abandonment, fragmented deliverables, no accountability for outcomes. Agency retention dropped from 60% to 34% in one year — SMBs are leaving because agencies deliver activities, not outcomes. re/start: fixed-price subscription, full-stack system delivered as one, ongoing monthly optimisation, named account manager, on-time guarantee. We're a productised growth partner — not an agency. That distinction drives every aspect of how we work. Why not hire an in-house marketing person instead? A mid-level in-house marketing hire in the UK or ANZ costs £45,000–£65,000/year in salary alone — before employer NI, equipment, software licences, management overhead, and the risk of a bad hire. And even the best generalist marketer isn't a brand designer, CRM architect, web developer, and paid ads specialist simultaneously. re/start gives you the collective capability of a specialist team at a fraction of the cost, with no HR risk and no platform procurement overhead. When your business is ready for an in-house hire, re/start transitions into a strategic partner alongside them. Not sure which package is right for me? Book a free 20-minute strategy call. We ask you about your business stage, current tools, team size, and growth goals — then give you a clear recommendation with no pressure and no commitment required. No invoice until scope is agreed in writing. If we're not the right fit, we'll tell you honestly. 📞 **Free. No obligation.** Response within 24 hours. Calendly link sent on confirmation. / Client confidence by category Ownership satisfaction 98% Value for money 94% Communication quality 96% On-time delivery 91% Would recommend 97% System quality 95% Real talk ## The honest comparison most partners won't make. Every alternative has merit. Here's where re/start fits — and where it doesn't. One system vs. five vendors Managing a designer, developer, CRM consultant, ads manager, and copywriter separately costs you 4–6 hours a week in coordination — before anything is delivered. Fixed price vs. scope creep Traditional project billing means every iteration, every change, every question can become an invoice. re/start is a fixed subscription — you know the cost before we start. Stayed in vs. abandoned at launch 82% of SMBs want to consolidate to one partner. Agency retention dropped to 34% because most agencies disappear after delivery. re/start is ongoing. You own it. Always. Unlike SaaS website builders or agencies who own your infrastructure, everything re/start builds is in your name. You can leave tomorrow and take it all with you. Cost breakdown — fragmented vs. one partner Freelance web design vs $3–6K upfront HubSpot Pro subscription vs $540/mo alone Brand identity design vs $2–4K upfront Google Ads management vs $500–1K/mo Google Workspace vs $14/user/mo extra Annual fragmented cost estimate Freelancers + tools (year 1)~$38–75K re/start Core (year 1)~$7.9K re/start replacement value 4–9× ↑ What to expect ## From first call to live system. Here's the exact sequence. 01 Free Strategy Call 20 minutes. We assess your business, current setup, and growth goals. You get a clear recommendation. No pressure. No invoice. Day 0 02 Scope Agreement We agree on deliverables and timelines in writing. No invoice until you've confirmed the scope. No surprises. Day 1–3 03 Brand Discovery & Build AI-powered brand questionnaire (30–45 min, your time). Brand, website, and CRM built in parallel over 6–8 weeks. Week 1–8 04 Launch & Ongoing You go live. Monthly optimisation begins. Your account manager stays — improving the system every single month. Week 8+ Client voices ## What clients say when they stop wondering. ★★★★★ I had all the same questions before we started. Does it work? Will I own it? Is it worth it? Six months later: **yes, yes, and absolutely yes**. The system we have now would have cost me three times as much to build separately. ML Marcus L. Business Consultant · UK Growth Plan ★★★★★ The thing nobody tells you about HubSpot is that you need someone to actually set it up right. re/start did in 6 weeks what I'd been trying to do alone for 18 months. **The CRM alone paid for the whole year**. SK Shreya K. E-Commerce Founder · Australia Scale Plan ★★★★★ I was worried about lock-in. I wasn't sure who I'd be working with. I almost didn't book the call. Two years in and I'm on my third renewal. **The best business decision I made that year**. DP Daniel P. Coach & Consultant · UAE Core → Growth The guarantees ## We back our commitments. In writing. Trust is built in specifics, not generalities. Here's exactly what we guarantee — and what happens if we don't deliver. On-time or next month free If we miss an agreed milestone date without prior notice and agreement, your next month's subscription is free. No negotiation, no chasing — automatic. Zero lock-in. No exit fees. Everything built is yours. Credentials handed over at any time. If you decide to leave — which you won't — you walk away with everything intact. Scope agreed in writing before any invoice No surprises. Not a single charge is raised until you've confirmed the scope in writing and signalled you're ready to proceed. Named account manager. Always. You deal with one person who knows your business, your system, and your goals. No ticket queues. No explaining yourself to a stranger. ✓ On-time Guarantee Late delivery = your next month free. No invoice until scope agreed. No lock-in. Ever. Binding. In writing. Ready when you are ## Stop wondering. *re/start* properly. Book a free 20-minute strategy call. We'll show you exactly what a complete, done-for-you system looks like for your business — and whether we're the right fit. 01 Submit the form Calendly link within 2 hours 02 20-min strategy call We review your setup & goals 03 You decide No invoice until scope agreed No credit card · No obligation · No invoice until scope agreed Stay in the loop Built for founders who mean business. Growth strategy, product updates, and re/start insights — straight to your inbox. [re/start](https://epir.co/restart) Join 100+ founders building stronger foundations with re/start. [connect@restartkit.io](mailto:connect@restartkit.io) [(813) 773-1757](tel:+18137731757) By [Epirco Group](https://epirco.com/) Company - [Home ›](https://epir.co/restart) - [About ›](https://epir.co/restart/about) - [Insights ›](https://epir.co/restart/insights) - [Connect ›](https://epir.co/restart/connect) Growth Kit - [re/start Kit ›](https://epir.co/restart/kit) - [How It Works ›](https://epir.co/restart/kit#how-it-works) - [Packages ›](https://epir.co/restart/kit#packages) - [Book a Call ›](https://epir.co/restart/book) Resources - [Resource Hub ›](https://epir.co/restart/resource-hub) - [Client Portal Members](https://epir.co/portal) - [FAQs ›](https://epir.co/restart/faq) *4.9*/5 Client Rating 60*+* Clients Served *4–9*× Replacement Value $22*/day* Starting at Core Official Partner Network HubSpot Solutions Partner Google Partner ClickUp Consultant AskElephant Partner ManyChat Partner © 2026 re/start. A productised growth partner by [Epirco Group](https://epirco.com/). 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